The RAF Association takes your privacy seriously and we’re committed to protecting your personal information. We shall always be transparent with you about how we are using your details. This policy states how we collect, store and use the data we collect on our website.
How do we collect information?
We collect personal information (such as name, date of birth, email address, postal address, telephone number, service details) from you when you make an enquiry, send or receive an email, make a donation, join as a member, sign up to our events, sign up to receive newsletters or provide us with personal information directly. We may also collect sensitive personal information if this is required for the purpose you have contacted the RAF Association. Please be assured that your information will be kept secure and will not be disclosed.
What information do we collect?
Where your data is stored
We keep your details in Salesforce, our secure CRM system. The software is delivered ‘in the cloud’, which means that all the information is stored on servers owned by Salesforce.
How do we use this information?
Data collected by the RAF Association can be used for items such as:
- Dealing with your enquiries and requests
- Providing information about products and services
- Asking if you would like to donate to support our work
- Providing you with volunteer opportunities
- Marketing and research
The purpose for which the information is being used will be outlined at the time of collection.
The RAF Association privacy statement
We understand that your personal information is very sensitive and we recognise the trust that you have placed in us. We promise at all times to be absolutely transparent, ensuring that our supporters always clearly understand how the contact details they give us will be used:
- We will only use data for the purposes for which an individual has given their consent. If we want to use the data for other purposes, we will seek additional specific consent for this.
- We are both sympathetic and empathetic to the supporters we contact.
or – When contacting supporters, we shall do so respectfully and mindful of their needs
- We make it easy for individuals to opt-out of further contact if they wish.
- We never hide or withhold our identity – for example by withholding our telephone number.
We are always looking for opportunities to improve how we protect your personal information, and to keep you informed about the changes we will email you.
Those individuals on whom we hold personal information have a number of legal rights, these are outlined in on the ICO website, however they include a right to have a copy of the information we hold on you. This is called a Subject Access Request, and you can request a copy by writing to us and including a cheque for £10. If you struggle with writing let us know and we will do our very best to assist you.
You also have a right to have the information we hold corrected, rectified and in certain cases erased. You can also ask us to stop contacting you for direct marketing purposes and change the permissions we hold for you at any time; just contact us on the details below.
If you have any questions relating to this policy you can contact:-
The Database Manager
RAF Association Headquarters
Atlas House, Wembley Road, Leicester, LE3 1UT
Users can also contact the Association on 0800 018 2361
RAFA ICO Registration Number: Z7739345 Registered Charity No 226686 (England & Wales) – SC037673 (Scotland)
Information Commissioner’s Office
Tel: 0303 123 1113 (local rate) or 01625 545 745
This document was last updated in January 2017.