New welfare teams are now in place, following the restructure of the Association’s welfare delivery service for England and Wales.
To ensure the Association can deliver a needs-led, effective and efficient welfare service, Council made the strategic decision to move from seven Area welfare offices to three Regional Welfare offices. These have been up-and-running since early September, with highly skilled people in place to co-ordinate welfare support for the Association’s beneficiaries.
Demand for the Association’s welfare support service is constantly increasing. To ensure that we are fit and ready for the future, we are very happy to welcome some new and some familiar faces to the restructured teams. We also sincerely thank the staff who are leaving the Association for their hard work and dedication.
A Regional Welfare Manager at each office is organising all aspects of welfare delivery for their region. Two Welfare Support Officers, a Volunteer Cluster Officer and two Regional Welfare Administrators complete the teams at each office.
A separate review is in progress for the Association’s Scotland, Northern Ireland, European and overseas areas.