– In Weston-super-Mare, Lytham St Annes and Rothbury
– RAF Association hotels are all ‘good’ in CQC inspections
The RAF Association Wings Breaks hotels have retained their ‘Good’ ratings this year in Care Quality Commission (CQC) inspections.
The hotels allow any member of the RAF family a chance for a break with like-minded people in beautiful locations. Located on the sea front in Weston-super-Mare in Somerset and at Lytham St Annes in Lancashire as well as in the countryside in Rothbury, Northumberland, they have been adapted to accommodate a variety of guests’ additional needs.
The three hotels are inspected because around one third of their rooms are set up and staffed for guests who have a range of specific care or health needs. The rest of the rooms are available to everyone in the RAF family – any RAF veteran, anyone still serving, and their families. The hotels also allow a restful and reinvigorating break for RAF people who care full time for someone else – and the rare chance for a holiday together.
Inspection visits checked how safe, effective, caring, responsive, and well-led each hotel is. All three were found to have well-established staff who were skilled at making new relationships with people as well as being kind and caring and respectful of people’s privacy. Management, procedures and care was good and guests and staff had no complaints.
Mark Shields, Head of Care and Housing Services, said: “Many Wings Breaks hotel employees have received long service recognition – bucking the national trend for staff retention in care establishments. We are proud of that and believe it reflects in our CQC ratings.
“As well as their lovely locations, the hotels all arrange many day trips, visits and events throughout the year – for all our guests”, he continued. “This summer the Red Arrows pilots visited guests at Richard Peck House. Flowerdown House has performances from the RAF Association Band throughout the year, and Rothbury House celebrates at local street fairs as well as remembrance, new year and Burn’s Night.”